Before returning or replacing an item, please read through our return and replacement related Frequently Asked Questions (FAQs) on this page, to make sure your purchased item is eligible for return.

What is the procedure to return a product?

You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at +8809612600700.

Step 1: Check if your product meets all the conditions for returning a product.

Step 2: Contact Techo’s Customer Service to submit a complaint / request for return.

Step 3: Fill in the return form given with the invoice.

Step 4: Choose your preferred method of product return when you call Customer Service.

Step 5: Your returned product will go through a Quality Check.

Step 6: If validated, you will get product Return / Replacement.

NOTE:

You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.

How much time do you have to return a product?

Items sold on Techo.com.bd can be returned within a period of 3 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 8th of that month to contact Techo’s Customer Service center. Customer Service agents are available from 9:00 am – 10:00 pm, 7 days a week (except on national holidays e.g Eid).

How do I request for a return ?

Option 1: Communicating with us by Facebook page or Techo website.

Option 2: By calling Techo’s Customer Service on +8809612600700

Option 3: Directly drop off the product at the office premises or by post by Sundarban Courier Service.

Option 4: Request online by clicking on My Account followed by clicking on the Return/Replacement section then “Request new Return”.

How to make a product return & what do I need?

Contact Customer Service at support@Techo.com.bd or +8809612600700 to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

• Your order number.
• The reason for the return.
• The original copy of the Customer Copy of the Invoice
• The method of the return/replacement that you would prefer and the necessary information associated.
• Where and when the product should be picked-up.

How to request a refund and what are the conditions?

Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.

How long does the validation or invalidation of the refund take?

This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.

What are the Refund Modes?

If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.